Hazardous Hacking for Consumer and Companies
From the UK to the US, Beijing to India, across the developed world, hacking in the telephone communications industry has become an ever more problematic and growing trend.
The results of a search for “telephone hacking” on www.google.com are alarming for consumers and companies alike. The top two results have the straplines “Hackers Home Page-computer hacking, phone phreaking, red boxing ...” and “How to Hack a Call Centre Telephone System” which accompanies a 3min 30 video.
As hacking becomes an every growing problem in the commercial world, the legal world is responding by offering stark warnings to companies. The Sheffield office of DLA Piper has made a cautionary statement that “companies with insecure telephone systems [are] sitting on a time bomb.”
However, a recent survey reported by Which? has set out the findings that only 3% of call centres follow security guidelines, putting card details at risk. Alongside this, companies risk putting their own finances on the line as in a new wave of hacking the perpetrators are hacking into remote systems (ie where a company uses remote software for an employee to log in to the call system from home). The hackers then make premium rate calls using the telephone line.
Such crimes have resulted in millions of pounds worth of losses over the past year alone.